Market survey: where is the bottom line of LED product warranty?

The day before, a dealer told reporters "broke", said a LED manufacturer LED downlight product shelf life (known as two years warranty), there is a problem, some time ago to return the product to repair several months after the bad, the customer's opinion is very big. In the past, some manufacturers claim warranty and replacement, who knows the goods into the factory second years on the closure of the customer to reflect the product out of the question, came to the door.

Earlier, a flagship LED guardrail tube business journalists know got into trouble, millions of goods is a problem in Zhejiang Province, showed that the manufacturers warranty, but the customer demands the return of the claim, dispute between the two sides are still entangled in. Coincidentally, a flagship LED lamp manufacturers also complained to reporters: the price of LED lights with nearly two years are relatively low, in order to maintain the old customers, so they choose to replace the product. Before more orders, production can not keep up, but to let other small factory OEM, who know the product quality, broken back more and more products, simply can not return this, into selling more thanks to the more situation, anxious red eyes. Had to be returned to the warehouse bottom goods to sell at a much higher price to the specialized home acquisition junk goods business, to make up for the loss.

Since the product warranty more than two years often outweigh the benefits, then why are there so many small and medium enterprises to play the slogan? In order to sales, or in order to do a good job after-sales, building brand? To this end, this newspaper thematic planning team through market visits and network research, an exploration of the market on the quality of LED lighting products.

Warranty period is different

At present, the major electricity supplier platform and market LED indoor lighting more popular is the 15W T8 LED fluorescent tube, 12W ceiling lamps, LED 3 * 1W LED downlight, the survey, the project planning team randomly selected 90 samples, statistical data analysis.

According to a figure shows that the majority of indoor LED lamp warranty period of 2 - 3 years, the share of up to 82.2%. 90 checks LED brand lamps, year warranty to 1 years the brand has 9, accounting for 10%; 2 years warranty brands are 40, accounting for 44.4%; 3 years warranty brands are 34, accounting for 37.8%; 5 years warranty more than 7 brands, accounting for 7.8%. Among them, a 3 * 1W LED downlight brand known as lifetime warranty, but the lamp price is only 27 yuan, it is really doubtful.

LED fluorescent tube, LED ceiling lamps, LED lamp three category of product warranty are also different. LED fluorescent tube, 2 year warranty and warranty of 3 years has an absolute advantage, each accounted for 46.7%, accounting for more than 5 years warranty in 6.6%; LED ceiling lamps, 2 year warranty and warranty of 3 years were dominant, accounting for 36.7% and 46.7%, followed by 1 years warranty warranty of 5 years accounted for 13.3%, accounted for 3.3% in the LED lamp tube; in the 2 year warranty has an absolute advantage, accounting for 50%, followed by the price level is different than the average, respectively, 1 years warranty warranty of 3 years accounted for 16.7%, accounted for 20%, accounting for more than 13.3% years warranty 5.

According to the data show that the length of the warranty period LED lamps and product categories. LED main lighting products such as LED fluorescent tube, LED ceiling lamps, 2 year warranty and warranty of 3 years high share of LED, such as auxiliary lighting LED lamp to 1 - 2 year warranty.

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