Online shopping LED lamp pit commitment 10 years replacement into empty talk

According to the Jiaxing Daily reported that recently, from Sichuan, Mr. Hu met with a pile of online shopping worries, net Amoy goods out of the question, but not as promised by the merchant 10 years replacement". In desperation, Mr. Hu query to the problem of the company's registered place in Jiaxing Wang Zhen, and Xiuzhou District Consumer Protection Committee for telephone complaints, seek help.

It is understood that, in December 2013, Mr. Hu bought two LED lights in Jiaxing City Electrical Appliance Co. Ltd. Tmall flagship store, then pick a single customer service commitment to the brand's LED lamp 10 years quality problem free replacement. However, just over a year, Mr Hu has found the brand LED lamp beads appear obvious quality problems. "The lights show an unusual blue, and the brightness is significantly reduced, has been unable to use normal. Mr Hu said. So, he got in touch with the company, requiring the company to replace the original commitment. But the other party does not agree to the replacement, the reason given is that the relevant customer service staff has been single, specific transaction details have been unable to verify.

The electric company responsible person believes that although foreign commitments product replacement of 10 years, but the terms are not for the LED lamp beads that accessories category, do not belong to the scope of replacement. But Mr Hu also for the purchase of time is too long, the purchase certificate has a "untraceable", "10 year replacement" eventually became a nightmare.

District Consumer Protection Committee Wang Dian consumer protection branch after accepting this dispute, the first time a mediation, LED lights suggest Mr. Hu will have quality problems return to seller, but the seller should also be further clear specification of product promotion, vendors will eventually agreed to free 2 with the LED light sent to Mr. hu.

District Consumer Protection Committee Wang Dian consumer protection branch responsible person believes that the current online shopping has become a daily consumption, but also bring convenience and benefits to consumers, increasing along with consumer disputes. To this end, in addition to the choice of consumers in the online shopping network dealers, should also pay attention to keep the transaction records, in order to maintain their legitimate rights and interests in the event of a problem.

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