Product Maintenance

Frequent black screen refused to pay the reason for the two sides of the court on the LED screen trading

According to I Times reported that a manufacturer of LED screen manufacturers in the delivery of goods and put into use after two years still failed to get the tail from the other side of the production, so the court asked to pay. Each other to appear black screen, color, blind spot problem defense. The court found the case, clear their respective responsibilities for the judgment of the other party, but the discretion to reduce the price.

Qingpu court after the trial and field survey, said: first, for quality problems. The two sides applied for judicial authentication, due to various reasons has not been able to enter the identification process. However, the defendant does not agree with the identification of the accreditation bodies commissioned by the court, nor to the court to provide its accreditation accreditation bodies, leading to the identification process is not allowed, so the defendant should be liable for the identification of the corresponding. Second, the color and the blind spot, the defendant failed to provide evidence that the customer raised the question to the defendant, also did not provide evidence of the defendant to the plaintiff, and instead, repair records for display site from the responsible personnel provided by the defendant Chen Shulai, reflected in the black screen problem, and does not involve color therefore, the problem of blind spots, inadmissible. Third, on the black screen problem, from the actual repair and field investigation of the situation, does exist, the plaintiff should bear the responsibility of the black screen problem. Finally, on the line is not standardized, no evidence that the effect of display and use, but the line itself is not standard does not comply with the contract, the plaintiff should bear the corresponding responsibility.

In summary, the system has been delivered to the customer by the defendant for more than two years, its customers also did not put forward a fundamental quality problems to the defendant. Moreover, there are problems in the warranty period, does not mean that the product is not qualified. Therefore, the defendant refused to accept the grounds for the full payment of the remaining price grounds can not be established. But the display screen appears in the warranty period, although the plaintiff actively fulfill the obligations of maintenance and repair, but frequently this problem shows the product problem could not reach the corresponding standards, should be appropriate to reduce the price. The court considered various factors to determine the defendant to pay the price of 165520 yuan.

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