Export LED display was returned

The day before, a Huizhou electronics company to export to Mexico 160, the value of $240 thousand for the LED display, through the network signed a supply contract not exhaustive, leading to customer product quality inspection by the enterprises not only encounter return, therefore suffer economic losses, also resulting in the loss of customer orders.

It is understood that the return is a small private enterprise production of LED display and return reason for quality to meet customer requirements, the brightness of the LED display screen is not the same, the display screen bracket installation and disassembly is difficult, so difficult to accept customer demands the return.

To this end, the Huizhou inspection and Quarantine Bureau inspectors on demand for the return of the investigation. Inspection shows that the batch was returned LED display products in full compliance with enterprise standards. After further investigation, the enterprise to obtain the customer demand and customer contracts and other processes are in the network, the customer does not assess the production environment of the enterprise, the contract also states the unconditional return clause, but it did not make a detailed description of goods quality, foreign customers and manufacturers of different products the quality requirements of the cognition, resulting in return. Although the shipment of goods in line with the requirements of the company, but because of the terms of the contract, the company can only accept the return of the facts.

Later, in the Huizhou inspection and quarantine personnel under the guidance and advice, the company once again to communicate and negotiate with customers and ultimately, customer agrees to return the burden of costs incurred in the 50%, but with the subsequent orders in the customer agreed to cancel all.

Huizhou inspection and Quarantine Bureau relevant responsible person said, at present, more and more small and medium sized private enterprises to join the ranks of the export market, but because there are eager for the development and small scale enterprises, the uneven quality of personnel, management is not standardized, in the export trade is likely to cause economic losses, may also seriously influence the development and survival of enterprises.

Remind the responsible person, small and medium-sized private enterprises should enhance the awareness of quality management in export trade, to ensure product quality; strengthen the information collection, grasp the importer for imported goods quality requirements, to avoid causing the loss of information is not timely; in addition, but also to improve the legal awareness and attention to signing trade contracts, clear quality standards. The responsibilities, especially the cost of return the responsibility.